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Return
Policy
At Grenville Station we take great care in packaging
all of our baskets to ensure that they arrive in excellent condition.
Because we can not personally hand deliver all of the baskets ourselves,
please report any damaged shipments to us within 48 hours of receipt.
We will make every effort to replace any damaged items reported
within this time frame. While your satisfaction is very important
to us, we can not be responsible for any damage that is not reported
within this time. Please be sure to keep all damaged packaging
as it may be requested by the carrier.
Please phone us at 888-510-7467 for a Return Authorization
Number during regular business hours (Monday to Friday,
9:00 5:00 EST). All merchandise authorized for return by Grenville
Station must be returned in the original carton. No credit
or replacement will be issued until the returned merchandise has
been received and inspected by our staff.
Cancellation Policy
We take pride in our customer service at Grenville Station
and this includes not only the quality of our products, but also the
speed of our service and shipping. Keeping this in mind, we require
that any cancellations be made within 12 hours of
order confirmation. Any order not cancelled within 12 hours will be
subject to a non-refundable handling fee and service charge equal
to 15% of the total order. The buyer will also be responsible for
the shipping charges on any order that has actually been shipped prior
to cancellation, as well as any return shipping costs. Shipping charges
are non-refundable.
The 12 hour cancellation window does not apply to orders where same-day
shipping has been requested. In the case of a same-day shipping request,
all orders must be cancelled within 3 hours of order
confirmation or be subject to the same refund/replacement restrictions
as outlined above.
Any custom order of multiple baskets will have the same 12 hour cancellation
window; however the customer forfeits a 50% non-refundable fee to
cover the cost of supplies and labour.
All cancelled orders placed with a credit card that have already been
processed will be subject to a $6.00 cancellation fee.
Refund
Policy
Quality is of utmost importance to us. If your gift arrives damaged
in any way we will either replace it or refund your purchase. Please
see our Return Policy for more information regarding replacement products.
If we make a mistake with your order we will fix it, plain and simple.
If the item received is not what was ordered we will replace it or
refund your purchase. Please see our Substitution Policy for more
information.
Substitution Policy
Our production staff makes every attempt to ensure that the gift that
is received matches the gift pictured and described as closely as
possible. Due to seasonal availability product substitution may be
necessary from time to time to ensure your gift is delivered in a
timely manner. The utmost care will be taken to ensure that any substitutions
made are for products of equal or greater value and quality.
All substitutions will be made according to our discretion and the
client will not be notified unless the resulting overall design is
drastically different from what is represented on our web site.
updated: June 8, 2006
GrenvilleStation.com is a fantastic
source of gift baskets delivered across Canada.
Listed below are some of the major locations that we deliver
to in Canada:
Toronto, Montreal, Vancouver, Ottawa, Calgary, Edmonton, Quebec
City, Hamilton, Winnipeg, London, Kitchener, St. Catharines, Halifax,
Windsor, Victoria, Oshawa, Saskatoon, Regina, St. John's, Sherbrooke,
Sudbury, Abbotsford, Kingston, Saguenay, Barrie, Kelowna, Abbotsford,
Kingston, Trois-Rivières, Saint John, Thunder Bay, Moncton,
Guelph, Cape Breton, Chatham-Kent, Peterborough, Sarnia, Belleville,
Kamloops, Brantford, Nanaimo, Prince George, Fredericton, Saint-Jean-sur-Richelieu,
Sault Ste. Marie, Chilliwack, Kawartha Lakes, Drummondville, Red
Deer,Lethbridge, North Bay, Medicine Hat, Norfolk, Granby, Charlottetown,
Cornwall, Shawinigan, Saint-Hyacinthe, Vernon and all points in
between!
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